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CCL Hospitality Group leads in culinary and support services nationwide, with Morrison Living, Unidine, Coreworks, and The Hub. We offer world-class hospitality infrastructure, talent, and innovation, shaping future leaders with a service culture focused on community living excellence.
Frequently asked Questions
Is outsourcing my dining program more costly than ready-to-serve food products?
Simply put, no. Cost is influenced by client menu preferences and the overall scope of food service, not just by the cost of goods and labor. Most facilities are already equipped to transition from a ‘can-to-pan’ approach to one that emphasizes fresh ingredients and daily cooking. Our culinary teams are expertly trained to use fresh ingredients while adhering to standardized recipes, ensuring consistency and quality.
Partnering with CCL Hospitality Group gives your community access to the largest food and support services procurement network in the United States. With connections to thousands of suppliers and distributors nationwide, we provide the resources and relationships needed to support your dining program effectively.
How does CCL recruit and retain staff?
Our approach to talent recruitment and retention is multi-layered. We start by looking internally to identify managerial candidates best suited for the role, then expand to external candidates through outbound marketing and strategic geotargeting.
Every candidate undergoes a rigorous competency validation process to ensure alignment with client expectations and role requirements. Clients actively participate in the selection process to define the ideal management profile for their organization, fostering a collaborative decision-making process that leads to the best fit.
Competitive salaries and benefits are key to retaining top talent, but our emphasis on culture sets us apart. Guided by our core values—respect, growth, urgency in meeting customer needs, and empowerment—we cultivate strong client partnerships and create an environment where team members thrive.
Can we keep our foodservice staff on our payroll?
Our partner communities can choose the labor model that best fits their unique business needs. Options include:
- Client Payroll with CCL Management: Keep staff on your payroll while CCL provides management oversight.
- Full Transition to CCL Payroll: Transition all staff to CCL’s payroll for streamlined operations.
- Hybrid Model: Retain staff and select leadership positions on your payroll while CCL provides key management roles.
This flexibility ensures your community’s labor structure aligns with your goals and operational requirements.
How does CCL provide training and support for staff?
We offer personalized, ongoing training tailored to your organization’s unique needs. Our trainers begin with a skills assessment to create a customized development plan for each team member.
When partnering with CCL Hospitality Group, your team benefits from a wealth of employee resources and career advancement opportunities. Our onsite Dining Services Director and Executive Chef provide continuous support, training, and guidance. They also oversee tests for annual certifications required for specific roles.
In addition to hands-on training, we offer online modules covering culinary skills, hospitality, health and hygiene, sanitation, and safety. While this training requires time, the positive impact on food quality, hospitality, and employee engagement is quickly evident to your residents and staff.
How does CCL support clinical needs and patient education?
CCL Hospitality Group provides tailored onsite dietitian support to meet your community’s unique needs and budget. Our certified nutrition and wellness teams offer services such as menu approval, inpatient consultations, assessments, and ongoing dietary and nutrition support.
We also promote healthy choices and lifestyles through engaging educational experiences. Our executive chefs and registered dietitians lead cooking classes, teaching events, and other food-related life skills activities. Together, we collaborate with your organization to design wellness programs that positively impact residents, staff, and employees alike.
Every meal we serve includes healthy menu options, crafted from hundreds of recipes developed by our culinary leadership and registered dietitians. Prepared with health-conscious cooking methods, these meals deliver both flavor and wellness to your community.
Which industries does CCL provide support for?
CCL Hospitality Group supports senior living communities, and behavioral health and healthcare facilities, with a team of over 15,000 employees across 850+ locations, making us the largest hospitality provider in the senior living sector. We bring unmatched expertise, experience, and dedication to every partnership.
Our services cover all levels of CCRCs, including independent living, assisted living, skilled nursing, and memory care. Additionally, we are a trusted dining partner for behavioral health communities specializing in substance use disorders and mental health, offering tailored solutions backed by our deep expertise in nutrition, health, and wellness.
What services does CCL Hospitality Group offer?
We provide a wide range of hospitality and support services tailored to long-term living communities. Our staffing solutions address recruitment, retention, and training while optimizing operations to eliminate short-staffing challenges. Our culinary programs deliver delicious, nutritious meals that meet residents’ dietary needs, and our support services ensure clean, welcoming living spaces.
As a Compass Group partner, we offer additional benefits like retail and dining design capabilities and supply chain optimization through Foodbuy. This comprehensive approach allows us to manage the full spectrum of hospitality and support services, enabling you to focus on your core business.
Our greatest strength lies in customizing our services to meet the unique needs of your community, ensuring exceptional results every step of the way.
What steps does CCL take to ensure a smooth transition for new partnerships?
At CCL Hospitality Group, we know the importance of making a strong first impression during a transition. That’s why we ensure the necessary resources are in place from day one to guarantee a seamless process.
Our proven transition methodology focuses on:
- Respectfully managing employee transitions
- Implementing core programs and standards
- Establishing clear communication processes
- Providing full-circle feedback
- Following standardized processes to ensure consistency
Throughout the transition, our team works closely with your community to ensure there is no disruption to your dining program. We provide detailed progress updates, incorporate feedback, and adjust as needed to meet your expectations. We take pride in building lasting partnerships and delivering exceptional dining experiences. For us, the opportunity to make a great impression begins with the very first one.
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Interested in Learning More About Outsourcing with CCL Hospitality Group?
Schedule a free consultation with our community team