CCL Hospitality Group has been serving senior living communities & healthcare facilities since 1920. We continue that legacy through exceptional hospitality—operating, innovating, and partnering at the intersection of talent and service. Our experts in culinary, operations, supply chain, and design work fluidly across 850 locations.

Meet Our Team

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Dan Natterman

Chief Executive Officer

Dan leads CCL Hospitality Group, driving its vision to meet the evolving needs of clients and consumers. He excels in uniting creative individuals from diverse backgrounds to deliver exceptional hospitality. Prior to joining CCL, he served as Chief Growth Officer for Unidine and Vice President of Operations for a global food service company. Dan holds an MBA from Pennsylvania State University.

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Jeff Fearn

Chief Financial Officer

Jeff brings over 20 years of financial experience, including seven years of executive leadership at Compass Group. Most recently, he was the VP of Finance for Compass One at Amazon. Jeff has also led the Foodbuy Accounting and Technical Accounting Groups at Compass Group. He earned his MBA from Wake Forest University after completing his undergraduate degree at the University of Illinois, Chicago.

Christine Willis

President of Operations

Christine has over 20 years of experience in food service operations, with expertise in QSR brands, franchising, and operational excellence. Prior to CCL Hospitality Group, she was Senior Vice President of Operations and Business Development for a U.S. restaurant corporation. Christine holds a B.A. from the University of West Florida and an MBA from Arizona State University.

Patrick Plumadore

Division President, National Accounts

Patrick leads the national accounts division at CCL Hospitality Group, focusing on growth and client relationships. His experience in hospitality services and leadership, formally serving as VP of Hospitality and Restaurant Operations at Acts Retirement-Life Communities Inc., helps drives the company’s success in large-scale, multi-location accounts. Patrick earned a BA from Johnson & Wales University in Food Service, and an MBA from Frostburg State University.

Anthony Pacchioni

Division President, East

Anthony has a strong background in food service, having worked in various roles at Compass Group since 2008, including Registered Dietitian, Executive Chef, Regional Director of Operations, and Division Vice President. Anthony earned a bachelor's degree in culinary/nutrition and an MBA, both from Johnson & Wales University. He now leads the East Division of CCL Hospitality Group, using his extensive experience to drive success.

Aaron Phillips

Division President, Central

Aaron leads CCL Hospitality Group’s operations in the Central region, bringing extensive experience in food service management and senior living. Previously serving as Regional Vice President of Morrison Living, he is known for his operational expertise and commitment to excellence. Aaron holds a BS in Dietetics and Exercise Physiology from Ball State University.

Yannick Himber

Division President, West

Yannick brings over 20 years of experience in culinary and hospitality management. After a diverse career in Europe and the U.S., including senior roles in senior living communities, he joined CCL Hospitality Group in 2016. Yannick is committed to providing exceptional service and fostering growth in the West region.

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Kristin Thompson

Senior Vice President, Consumer Experience

Kristin leads the Client Excellence team at CCL Hospitality Group. With over 30 years in hospitality, she ensures the delivery of effective solutions that align with each client’s culture and brand. Kristin is passionate about enhancing engagement through communication and hands-on leadership.

Ellen Lowre, RDN, LDN

Vice President, Nutrition, Wellness & Sustainability

Ellen is a Registered Dietitian with extensive experience in clinical nutrition and wellness. She has worked in diverse roles, including as Wellness Director and Clinical Nutrition Manager. Ellen leads nutrition and wellness initiatives at CCL Hospitality Group, ensuring nourishing dining experiences for clients and residents.

Randy Emert

Chief Culinary Officer

Randy brings a rich background in culinary operations, having worked as an Executive Chef and Director of Operations in restaurants and healthcare. He has also contributed as a food stylist for major publications and as a culinary instructor. A recipient of multiple culinary awards, Randy leads innovation and culinary systems at CCL Hospitality Group.

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Phillip Dopson

Senior Vice President, The Hub, Design & Innovation

Phillip brings expertise in design and retail configuration to create innovative environments that set community brands apart. He uses data and a deep understanding of resident preferences to craft engaging, meaningful experiences. As SVP, Consumer Experience, Retail & Design, of The Hub, Phillip transforms business intelligence to anticipate and meet the needs of current and future residents.

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Victoria Vega

Senior Vice President, Operations Optimization

Victoria brings 25 years of food service industry experience, starting as a General Manager and progressing to senior leadership roles. Her career gained momentum with advancement to leadership roles managing portfolios greater than $45M. She currently leads operations at CCL Hospitality Group, focusing on optimizing performance across the organization.

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Shannon Watkins

Vice President, Human Resources

Shannon leads HR at CCL Hospitality Group, specializing in organizational development and people management. With over 20 years of experience, she focuses on building high-performance teams and fostering strong relationships. Shannon holds a Bachelor of Arts from North Carolina State University.

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Agathe Ferri

Vice President, Client Excellence & Strategy

Agathe leads strategic planning and execution at CCL Hospitality Group as Vice President, Client Excellence & Strategy. With 10 years at Compass Group, she specializes in business development and creating actionable growth strategies using her consultative skills and ability to foster collaboration. Agathe holds a degree in International Hospitality Management from École hôtelière de Lausanne.

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Chris Stainton

Senior Vice President, Supply Chain

Chris leads the supply chain team at CCL Hospitality Group. With over 20 years of experience in food service purchasing, he ensures the delivery of products at the right cost and time. Previously, Chris managed purchasing strategies for a large Group Purchasing Organization and holds an MBA from Florida International University.

Jack Silk

President of Client Relations & Industry Affairs

Jack has over 30 years of experience in the hospitality and dining management industries. He has held various leadership roles in national food service companies and now leads client relations and senior living community affairs at CCL Hospitality Group. Jack brings deep expertise in food service operations and senior living markets.

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