We are a leader in culinary and support services for senior living and healthcare. Contact us today for a complimentary assessment of your community or facility.
CCL Hospitality Group is a nationwide leader in culinary and support services with four distinct operating companies – Morrison Living, Unidine, Coreworks, and The Hub. We provide modern world-class hospitality infrastructure, talent, and innovation. We are shaping the industry’s future leaders with a culture of service focused on elevated hospitality offerings for community living across the country.learn More
Morrison Living believes that a culinary experience, aligned with your culture and your residents’ dining preferences, is the heartbeat that makes your community one of a kind. Our experts in culinary, wellness, design and marketing will collaborate with you to find that magical blend of options that offers a little something for everyone. By making every breakfast, lunch and dinner a chance for growing communion, we make food the Best Part of Someone’s Day. That’s a winning recipe. For you, your business and your residents.learn More
Coreworks was founded in response to the changing needs of senior living, behavioral health and healthcare industries calling for enhanced attention to infection control, technology, quality control, and high-level regulatory compliance. Coreworks maintains an exclusive focus on environmental cleaning and support services with a purpose-driven mission that aims to maintain the health and viability of your teams and the communities they serve.learn More
Since 2001, Unidine’s success derives from consistent execution in four key areas – an exclusive focus on food and dining management services, a commitment to scratch cooking with fresh, seasonal, responsibly sourced ingredients, exceptional customer service and a corporate culture enlivened by each team members’ passion for culinary and service excellence. Unidine’s network of nutritionists and culinarians leverage the latest research to support cultural enrichment and wellness strategies for senior living residences, hospitals and behavioral health facilities.learn More
Your dining spaces are not just at the heart of your customer experience they reflect the essence of your cultural trademark. Cafes, dining rooms, coffee bars, convertible spaces, on-site restaurants, and pop-up venues all offer you the chance to attract visitors and care for your diners in your own unique way. To tell a story that’s uniquely yours.learn More
Our services encompass dining and support management for active adult communities nationwide. With our focus on providing unique and memorable experiences, we cater to the 55+ community seeking a more independent and healthier lifestyle. As one of the fastest-growing community types, we take pride in offering exceptional opportunities to our residents.
Empowering assisted living communities with personal short- and long-term care nutrition plans, ensuring well-being and resident recovery. Our chefs and dietitians, drawing from CCL’s extensive expertise and training, meet the distinct needs of seniors with enhanced care requirements.
We possess the infrastructure, scale, and talent to provide exceptional healthcare dining experiences. Our approach includes the ability to collaborate with our healthcare partners’ diverse dining systems, comprehend the challenges, and cater specialized service styles to meet the nutritional needs of patient populations.
“Unidine’s services have allowed us to offer enhanced dining choices and greater flexibility to better meet the needs and preferences of our residents. We have a great partnership and are glad to have Unidine as part of our homes.”
“A business relationship is one thing. But Morrison Living has some of the most dedicated people I know. This has contributed to our successful partnership.”
“Morrison Living helped us build community among our nursing staff and made us feel like we were a part of something special.”
“Unidine has been an essential partner in helping us go from a closed dining room during the pandemic to re-opening in a beautiful, new, updated space. They participated and supported us every step of the way and even attended our grand re-opening!”
“Transitioning our staff to CCL, while a significant decision, benefits the staff and the organization. CCL is the domain expert and is able to ‘own’ the dining experience more wholistically which creates a seamless operational experience for our residents.”
Many partner organizations have suppliers that are local favorites, and our culinary teams work to source food locally whenever possible for the freshest dining experience available. If a local supplier is requested, the resources available to you with CCL Hospitality Group means our supply chain experts will initiate a vetting and approval process to ensure that the supplier complies with quality standards, safe food handling practices, competitive pricing and delivery requirements. This allows your in-house team to focus on other areas of the organization.
No. Cost is driven by client menu preferences and overall scope of food service rather than by the cost of goods and labor. Most client facilities are already staffed to transform a ‘can-to-pan’ program to one that requires fresh ingredients and daily fresh cooking. Our staff is trained to cook with fresh ingredients while following standardized recipes.
Additionally, there is a labor cost already baked into the cost of pre-prepared, pre-cooked convenience foods. Collaborating with the right outsourcing partner means you no longer need to pay those costs and the efficiency can be redirected at improving other aspects of your dining program for increased resident satisfaction that drives demand for occupancy. For example, with Unidine, fresh whole chickens are purchased, and the culinary teams utilize different parts of the chicken for daily menu items while bones and trimmings are used to flavor sauces, stocks, and gravies to increase cost effectiveness.
A partnership with CCL Hospitality Group means you have access to the largest food and support services procurement company in the United States. This means your community is enabled with our relationships with thousands of suppliers and distributors across the country.
It starts with identification. We request a list of all food service budget categories prior to the formal assessment process. The list will be revisited several times prior to the development and delivery of a proposal. All relevant cost categories will be budgeted against historical data from across our facilities and industry standards. Tracking is the next key step. CCL will ensure that budgeted expenses align with client expectations and an established scope of service. Financial performance is routinely monitored so that variances and adjustments are data driven.
Consistently seeking future cost reductions is also an ongoing part of the process throughout the partnership. We conduct formalized quarterly business reviews that include forward-thinking initiatives and recommendations to positively impact operational and financial performance.
Use of the latest hospitality industry technology is also key to how we manage costs. Depending on the needs of the client, our own proprietary information management system is available which includes menu management, production, inventory, suppliers and staffing.
There are multiple layers to our approach to talent recruitment and retention. CCL always looks internally first to determine which managerial candidates are best suited to the role. The candidate pool is then expanded to include external candidates through outbound marketing efforts and strategic talent acquisition geotargeting.
Every candidate, both internal and external, is vetted through our competency validation process to determine how well they align with the expectations and requirements of the respective client. The client also participates in the selection process to define the management role and type of manager they believe will be the best fit for their organization and culture. This collaborative process narrows down the candidates to a final selection.
Competitive salaries and benefits play a key part in retaining top talent. However, one of the most important aspects that enables us to develop and retain this top talent is our emphasis on culture. Across Compass Community Living, our client partnerships are successful because we are guided by our values to treat others with respect, helping team members grow, responding to customer needs with a sense of urgency, and empowering our team members.
Our partner communities always have the option to select the labor model that works best for them to meet their unique business needs.
These options include:
We offer personalized training that is tailored to your organization's needs and is ongoing. To ensure success, our trainers begin with a skills assessment and develop a customized plan for each team member.
When you choose to partner with CCL Hospitality Group, your team gains access to a wide range of employee resources and career advancement opportunities. Our onsite Dining Services Director and Executive Chef provide continuous support and training throughout the duration of the partnership. They also administer tests for annual certifications in roles that require them.
In addition to on-the-job training, we supplement our program with online training modules that cover culinary, hospitality, health and hygiene, sanitation, and safety. Although this training may take some time, the short-term impact on food quality, hospitality, and employee engagement is noticeable to your residents and staff.
Our company offers an extensive range of hospitality and support services for long-term living communities. Our comprehensive staffing solutions cover everything from recruitment, retention, and training to operations optimization that eliminates short-staffing issues. Our culinary solutions are designed to provide residents with delicious and nutritious food that meets their dietary needs, while our support services ensure your residents have a clean and beautiful space to live in.
As a partner of Compass Group, we offer a broad range of benefits that include retail and design capabilities for your dining spaces and supply chain optimization through our partnership with Foodbuy. This means that we can cover the full spectrum of hospitality and support services, leaving you free to focus on your core business. Our greatest strength is in our ability to customize our services to meet the specific needs of your community.
Our organization provides assistance to communities in senior living and behavioral health. With a workforce of over 15,000 employees spanning 850+ communities, we are currently the largest hospitality provider in the senior living sector. This enables us to bring a wealth of knowledge, experience, and dedication to every partnership we forge. Our support extends to all levels of CCRCs, including independent and assisted living, skilled nursing, and memory care. Moreover, we are recognized as a premier dining partner for behavioral health communities that specialize in substance use disorders and mental health, thanks to our extensive expertise in nutrition, health, and wellness.
Our standard contract term ranges from 2 to 3 years, depending on the needs of the organization. This period allows us to work closely with our partners to establish a strong foundation for their dining services and hospitality needs.
Absolutely. Our certified nutrition and wellness teams are equipped to provide the level of onsite dietitian support that your organization requires, with a budget that is customized to your unique needs. This support includes menu sign-off, inpatient consults, assessments, and ongoing diet and nutrition support for your community.
CCL also offers a variety of educational materials and experiences that encourage healthy choices and lifestyles among your residents. Our executive chefs and registered dietitians lead healthy cooking classes, teaching events, and other food-related life skills events. We work with your organization to create a wellness program that has a positive impact on residents, staff, and employees across the board.
We ensure that every meal includes healthy menu options, thanks to our extensive selection of hundreds of recipes that have been developed through collaboration with our culinary leadership and registered dietitians. These meals are also prepared using healthy cooking processes.
The time it takes to get our services up and running depends on the specific needs of each client partnership. We may start with smaller, quick-win improvements such as swapping out printed signs for digital menu boards and adjusting menus to better meet the preferences and nutritional needs of residents.
For a more extensive transformation, we typically work on a timeline of 4 to 6 months, which may involve upgrading kitchen equipment and dinnerware to take things to the next level. At the heart of our approach is a commitment to customized recommendations that fit the unique needs of each client. We'll work closely with you to identify key areas for improvement and make sure everything is done within a responsible budget.
As the saying goes, you only get one chance to make a first impression. We understand how important it is to make a lasting impression during the transition and opening of your facility. That's why we ensure we have the necessary resources on the ground from day one to make sure everything runs smoothly.
Our unique methodology for transitioning new partner communities includes managing the transition of employees with respect and dignity, implementing core programs and standards, creating clear communication processes, providing full-circle feedback, and ensuring rigor around following proven, standardized processes.
Our team will be there every step of the way to ensure a smooth and effective transition of your dining program without service interruption. We will communicate detailed progress reports and incorporate feedback to ensure a successful partnership. At CCL Hospitality Group, we take pride in building long-term partnerships and providing top-notch dining programs. The opportunity to make a lasting impression starts with the first one.
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